Customer Contact Centre
In today’s on-demand world, customers expect answers, fast. If you can’t deliver, they’ll find someone who can.
i-connect puts professional-grade contact centre tools at your fingertips, no extra fees, no complex add-ons, no compromises. Just powerful tools that let you respond faster, work smarter, and deliver a consistently exceptional customer experience. Ready to elevate your customer experience from day one.
Popular Contact Centre Features:
Status Management
In any busy contact centre, you need the ability to see which agents are available.
That's why i-connect allows you to create custom, colour-coded statuses to show everyone's availability in real time. You can also generate reports showing the status duration for each employee.
Hunt Group Management
Manage an auto attendant and add/remove a colleague from a call group depending on how busy you are. Or switch the main number to night mode earlier for a company event. With supervisor permissions, you can easily adjust the reachability of your company or department directly from your own app.
Call Queues
Customise the number of callers allowed in any queue and set rules for when the queue should redirect to a voicemail or another department. This ensures that your customers never have to wait longer than necessary.